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Afterpay FAQ

 

Frequently Asked Questions?

 

WHAT IS AFTERPAY?

Afterpay is a service that allows you to make purchases now and pay for them in 4 payments made every 2 weeks without any interest. 

HOW DO I USE INSTALLMENTS BY AFTERPAY?

Simply shop KVDVeganBeauty.com, add items to your shopping bag and checkout as normal. At the checkout choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details. Returning customers simply log in to make their purchase. It's that easy! 

Please note, all items in your shopping bag must be eligible for Afterpay, and the bag value must be between $1 and $2,000 

WHERE CAN I USE AFTERPAY?

Afterpay can only be applied to purchases made on KVDVeganBeauty.com.

CAN I USE AFTERPAY IF I'M AN INTERNATIONAL CUSTOMER?

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

HOW DOES THE PAYMENT SCHEDULE WORK?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

WHERE CAN I FIND COMMON QUESTIONS ABOUT PAYMENTS?

Check out the Afterpay Payments FAQ

WHEN WILL MY ITEMS BE DELIVERED IF I USE AFTERPAY?

Afterpay orders are delivered as within our standard shipping time frames after you complete your order from KVDVeganBeauty.com.

Visit our shipping page for more information by clicking here

IS THERE A LIMIT TO HOW MUCH I CAN SPEND ON A SINGLE TRANSACTION?

Yes, your order value must be between $1 and $2,000 to use Afterpay at KVDVeganBeauty.com

WHAT PRODUCTS ARE NOT ELIGIBLE FOR PURCHASE USING AFTERPAY?

Afterpay is not available on purchases of e-gift cards. If you are purchasing e-gift cards along with Afterpay eligible products, you will need to place two separate orders.

HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED USING AFTERPAY?

If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you believe there is a fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

WHERE CAN I FIND OUT MORE ABOUT AFTERPAY?

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms, purchase payment agreement as well as Afterpay's Privacy Policy which can be found at https://www.afterpay.com/privacy-policy

If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.

You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout. Click here for complete terms.

Loans to California residents made or arranged pursuant to a California Finance Lenders Law license.