All orders ship Monday through Friday, excluding federal holidays within the United States. If you have any questions, please contact our customer service department through one of the following methods:
Email: customerservice@kvdveganbeauty.com
Call: 1-844-500-5832
Hours: 7:00 AM EST — 2:00 AM EST, 7 days a week, excluding holidays
Shipping Information
We offer FREE Standard 3-7 Business Day Shipping on all US merchandise orders $35 and over (excluding taxes).
| Standard 3-7 Business Day Shipping (Orders $35 & Over) |
Standard 3-7 Business Day Shipping (Orders Under $35) |
2 Day Shipping | 1 Day Shipping |
|---|---|---|---|
| FREE | $5.95 | $10.95 | $16.95 |
Shipping Costs & Delivery Times
Orders must be placed by 12pm EST to start processing on the same day. Processing time usually takes 1-2 business days. Delivery times are based on orders placed between Monday – Friday.
| Shipping Method | Costs | Total Delivery Time (including processing time) |
|---|---|---|
| Standard 3-7 Business Day Shipping (Orders $35 & Over) |
FREE | 4 business days (up to 21 days for APO/FPO/DPO Military Addresses) |
| Standard 3-7 Business Day Shipping (Orders Under $35) |
$5.95 | 4 business days (up to 21 days for APO/FPO/DPO Military Addresses) |
| 2 Day Shipping | $10.95 | 3 – 4 business days |
| 1 Day Shipping | $16.95 | 2 – 3 business days |
If your order contains a hazmat item (eg fragrance, nail polish, pressurized spray cans, hairspray, etc.), it must ship Standard Ground Shipping (4-8 days total delivery time).
Orders must be placed by 12pm EST Monday – Friday to start processing on the same day. Processing time usually takes 1-2 business days. Delivery times are based on orders placed between Monday and Friday. kvdveganbeauty.com offers FREE Standard 3-7 Business Day Shipping on all US merchandise orders $35 and over (excluding taxes). Select items considered hazmat (hazardous materials) are restricted and must be shipped with Ground Service. Orders $35 and over always ship Standard 3 Day Shipping for free—no promotion code needed. For shipments totaling less than $35, there is a delivery charge of $5.95 for Standard 3 Day Shipping. Our standard shipping option is Standard 3 Day Shipping.
Hawaii and Alaska
For shipments to Hawaii and Alaska we offer 2 Day and 1 Day shipping services. We regret that we are unable to ship restricted items to Hawaii or Alaska.
PO Box
If you are shipping to a USPO Box, we offer UPS SurePost service free on orders $35 and over.
International Shipping
We ship international orders through DHL Express and DHL eCommerce. Where available, you will be able to select your preferred shipping method at checkout. For DHL eCommerce we offer flat rate $9.95 shipping on orders $50 and over (excluding taxes) and FREE shipping on international orders $100 and over (excluding taxes). For orders under $50, shipping costs are calculated based on the size, weight and destination country/region of your package once you begin the checkout process. For your convenience, the shipping costs provided includes all import duties, taxes and applicable fees.
kvdbeauty.com currently accepts orders shipping to the following destinations:
| Andorra | France | Papua New Guinea |
| Anguilla | French Guinea | Poland |
| Antigua and Barbuda | French Polynesia | Portugal |
| Aruba | Germany | Puerto Rico |
| Australia | Gibraltar | Reunion Islands |
| Austria | Greece | Romania |
| Bahamas | Greenland | Samoa |
| Bahrain | Grenada | San Marino |
| Barbados | Guadeloupe | Sao Tomé and Principe |
| Belgium | Guernsey | Serbia |
| Belize | Guyana | Slovakia |
| Bermuda | Haiti | Slovenia |
| Bonaire | Hungary | Solomon Islands |
| Brazil | Iceland | South Africa |
| British Virgin Islands | Ireland | Spain |
| Bulgaria | Isle of Man | st. Barthelemy |
| Burundi | Israel | st. Eustatius |
| Canada | Italy | st. Kitts and Nevis |
| Canary Islands | Jamaica | st. Lucia |
| Cape Verde | Japan | st. Martin |
| Cayman Islands | Korea | st. Pierre et Miquelon |
| Central Africa Republic | Kuwait | st. Vincent and the Grenadines |
| Chile | Latvia | Surinam |
| Colombia | Liechtenstein | Swaziland |
| Congo | Lithuania | Sweden |
| Costa Rica | Luxembourg | Switzerland |
| Croatia | Malta | Tajikistan |
| Curacao | Marshall Islands | Timor-Leste |
| Cyprus | Martinique | Tonga |
| Czech Republic | Mayotte | Trinidad and Tobago |
| Denmark | Mexico | Turkey |
| Djibouti | Micronesia | Turks and Caicos |
| Dominica | Monaco | Tuvalu |
| Egypt | Montserrat | United Kingdom |
| Equatorial Guinea | Morocco | Vanuatu |
| Eritrea | Namibia | Venezuela |
| Estonia | Nauru | Virgin Islands |
| Falkland Islands | Netherlands, The | Wallis and Futuna |
| Faroe Islands | New Caledonia | Zambia |
| Fiji | Norway | |
| Finland | Palau |
DHL eCommerce - Parcel Direct (Tax & Duties Pre-Paid)
- Delivery is approximately 6-10 business days after the time of shipment
- Pre-paid duties and taxes at checkout (DDP), no additional charges upon delivery
- Package is traceable and your shipping confirmation will include tracking information
- Package can be tracked at http://webtrack.dhlglobalmail.com/
- Delivery will be made by a local carrier
DHL eCommerce - Parcel Priority (Tax and Duties Un-Paid)
- Delivery is approximately 8-12 business days after the time of shipment
- Duties and taxes are un-paid, customer is responsible for duties, taxes & fees upon delivery
- Package is traceable and your shipping confirmation will include tracking information
- Package can be tracked at http://webtrack.dhlglobalmail.com/
- Delivery will be made by the local post network
DHL Express (Tax and Duties Pre-Paid)
- Delivery is approximately 2-5 business days after the time of shipment
- Pre-paid duties and taxes at checkout (DDP), no additional charges upon delivery
- Package is traceable and your shipping confirmation will include tracking information
- Package can be tracked at http://www.dhl.com/en/express/tracking.html
- Delivery will be made by DHL Express
DHL Express (Tax and Duties Un-Paid)
- Delivery is approximately 2-5 business days after the time of shipment
- Duties and taxes are un-paid, customer is responsible for duties, taxes & fees upon delivery
- Package is traceable and your shipping confirmation will include tracking information
- Package can be tracked at http://www.dhl.com/en/express/tracking.html
- Delivery will be made by DHL Express
Please note:
- Orders are usually packed and ready to ship 1-2 business days after the order is placed
- International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates
- All prices are quoted in the US Dollar currency for all applicable costs, including shipping, taxes, and duties
- Duties and taxes vary by country/region of destination and will be determined during checkout
- Shipping, duties, taxes and applicable fees are nonrefundable for undeliverable or refused shipments
- International orders cannot be shipped to a APO/FPO or PO Box addresses
- International order totals cannot exceed $500
Duties & Taxes Refund
Unfortunately, we cannot refund your original shipping, duties, taxes and fees. If you are returning a purchase, you may be eligible for a refund of all or a portion of the duties and taxes. Please contact your local customs office for information.
APO/FPO/DPO Military Addresses
All shipments to APO, FPO, and DPO addresses are sent via UPS SurePost service. Due to military handling time, delivery to some destinations may take up to 21 days.
Multiple Shipping Addresses
At this time, we can only ship to one address per order. To ship to multiple addresses, please call KVD Beauty Customer Service for assistance at 1-844-500-5832 .
Business Days & Holidays
All orders ship Monday through Friday, excluding federal holidays within the United States. For Standard 3 Day, 2 Day and 1 Day Shipping: orders must be placed by 12pm Eastern Standard Time (EST) to be processed on the same business day; otherwise it will be processed the next day.
Packages do not ship from our fulfillment center on the following holidays:
- New Year's Day
- Memorial Day
- 4th of July
- Labor Day
- Thanksgiving
- Christmas
Tracking Orders
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a package tracking link. To track an order on kvdveganbeauty.com, sign in to access My Account that will contain your order information. You may also contact KVD Beauty Customer Service to track your order.
For more information or questions, please contact KVD Beauty Customer Service via email (customerservice@kvdveganbeauty.com) or via phone at 1-844-500-5832 . Operating hours are 7:00 AM EST - 2:00 AM EST, 7 days a week, excluding holidays.