Shipping Information

COVID-19 SHIPPING UPDATE

Our site is still open for business! We have a high volume of orders and we're working to ship them as fast as we can.

To keep our team safe, we're limiting the number of people in our warehouses, which means your delivery may be delayed.

You can check the status through the tracking link in your shipping confirmation email. And of course, our Customer Service team is here to help!

Email: customerservice@kvdveganbeauty.com

Call: 1-844-500-5832

Hours: 7:00 AM EST—2:00 AM EST, 7 days a week, excluding holidays

Shipping Information

We offer FREE Standard 3 Day Shipping on all U.S. merchandise orders $50 and over (excluding taxes).

Shipping Costs & Delivery Times

Orders must be placed by 12pm EST to start processing on the same day. Processing time usually takes 1-2 business days. Delivery times are based on orders placed between Monday – Friday.

If your order contains a hazmat item (e.g. fragrance, nail polish, pressurized spray cans, hairspray, etc.), it must ship Standard Ground Shipping (4-8 days total delivery time).

Orders must be placed by 12pm EST Monday – Friday to start processing on the same day. Processing time usually takes 1-2 business days. Delivery times are based on orders placed between Monday and Friday. kvdveganbeauty.com offers FREE Standard 3 Day Shipping on all U.S. merchandise orders $50 and over (excluding taxes). Select items considered hazmat (hazardous materials) are restricted and must be shipped with Ground Service. Orders $50 and over always ship Standard 3 Day Shipping for free—no promotion code needed. For shipments totaling less than $50, there is a delivery charge of $5.95 for Standard 3 Day Shipping. Our standard shipping option is Standard 3 Day Shipping.

Hawaii, Alaska & Puerto Rico

For shipments to Hawaii, Alaska, and Puerto Rico we offer 2 Day and 1 Day shipping services. We regret that we are unable to ship restricted items to Hawaii, Alaska, or Puerto Rico.

P.O. Box

If you are shipping to a U.S. P.O. Box, we offer UPS SurePost service free on orders $50 and over.

International Shipping

We ship international orders through DHL Express and DHL eCommerce. Where available, you will be able to select your preferred shipping method at checkout. For DHL eCommerce we offer flat rate $9.95 shipping on orders $50 and over (excluding taxes) and FREE shipping on international orders $100 and over (excluding taxes). For orders under $50, shipping costs are calculated based on the size, weight and destination country/region of your package once you begin the checkout process. For your convenience, the shipping costs provided includes all import duties, taxes and applicable fees.

kvdveganbeauty.com currently accepts order from the following locations:

DHL eCommerce – Parcel Direct (Tax & Duties Pre-Paid)

• Delivery is approximately 6-10 business days after the time of shipment
• Pre-paid duties and taxes at checkout (DDP), no additional charges upon delivery
• Package is traceable and your shipping confirmation will include tracking information
• Package can be tracked at http://webtrack.dhlglobalmail.com/
• Delivery will be made by a local carrier

DHL eCommerce – Parcel Priority (Tax and Duties Un-Paid)

• Delivery is approximately 8-12 business days after the time of shipment
• Duties and taxes are un-paid, customer is responsible for duties, taxes & fees upon delivery
• Package is traceable and your shipping confirmation will include tracking information
• Package can be tracked at http://webtrack.dhlglobalmail.com/
• Delivery will be made by the local post network

DHL Express (Tax and Duties Pre-Paid)

• Delivery is approximately 2-5 business days after the time of shipment
• Pre-paid duties and taxes at checkout (DDP), no additional charges upon delivery
• Package is traceable and your shipping confirmation will include tracking information
• Package can be tracked at http://www.dhl.com/en/express/tracking.html
• Delivery will be made by DHL Express

DHL Express (Tax and Duties Un-Paid)

• Delivery is approximately 2-5 business days after the time of shipment
• Duties and taxes are un-paid, customer is responsible for duties, taxes & fees upon delivery
• Package is traceable and your shipping confirmation will include tracking information
• Package can be tracked at http://www.dhl.com/en/express/tracking.html
• Delivery will be made by DHL Express

Please Note:

• Orders are usually packed and ready to ship 1-2 business days after the order is placed
• International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates
• All prices are quoted in the US Dollar currency for all applicable costs, including shipping, taxes, and duties
• Duties and taxes vary by country/region of destination and will be determined during checkout
• Shipping, duties, taxes and applicable fees are nonrefundable for undeliverable or refused shipments
• International orders cannot be shipped to a APO/FPO or P.O. Box addresses
• International orders totals cannot exceed $500

Duties & Taxes Refund

Unfortunately, we cannot refund your original shipping, duties, taxes and fees. If you are returning a purchase, you may be eligible for a refund of all or a portion of the duties and taxes. Please contact your local customs office for information.

APO/FPO/DPO Military Addresses

All shipments to APO, FPO, and DPO addresses are sent via UPS SurePost service. Due to military handling time, delivery to some destinations may take up to 21 days.

Multiple Shipping Addresses

At this time, we can only ship to one address per order. To ship to multiple addresses, please call KVD Vegan Beauty Customer Service for assistance at 1-844-500-5832.

Restricted Hazardous Items (Hazmat)

For shipments to Hawaii, Alaska, and Puerto Rico we offer 2 Day and 1 Day shipping services. We regret that we are unable to ship restricted items to Hawaii, Alaska, or Puerto Rico.

Business Days & Holidays

All orders ship Monday through Friday, excluding federal holidays within the United States. For Standard 3 Day, 2 Day and 1 Day Shipping: orders must be placed by 12pm Eastern Standard Time (EST) to be processed on the same business day; otherwise it will be processed the next day.

Packages do not ship from our fulfillment center on the following holidays:

• New Year's Day
• Memorial Day
• 4th of July
• Labor Day
• Thanksgiving
• Christmas

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a package tracking link. To track an order on kvdveganbeauty.com, sign in to access My Account that will contain your order information. You may also contact KVD Vegan Beauty Customer Service to track your order.

For more information or questions, please contact KVD Vegan Beauty Customer Service via email (customerservice@kvdveganbeauty.com) or via phone at 1-844-500-5832. Operating hours are 7:00 AM EST - 2:00 AM EST, 7 days a week, excluding holidays.